Trusted Forklift Dealer: The Journey of Earning Customer Loyalty

28 - 05 - 2025

Summary:

In B2B sector, trust is the key to building long-term partnerships. Nhat Lo Phat 168 (NLP168), a reputable Hyundai forklift dealer in Vietnam, has proven this through more than 15 years of working with a Taiwanese FDI company in the footwear manufacturing industry. This story reflects one of NL168's successful partnerships, showing the quality of our forklifts and the reliability of our maintenance and repair services.

Nhat Lo Phat 168 - The exclusive authorized dealer of Hyundai forklifts

Dịch vụ sửa chữa, bảo dưỡng xe nâng Hyundai

Established in 2001, NLP168 has continuously grown in the field of material handling solutions. By 2009, NLP168 was honored to become the exclusive distributor of Hyundai forklifts in Vietnam, serving major corporations such as Samsung, LG, Lotte, Posco, Ton Hoa Sen, etc. With a strong commitment to high-quality products and professional after-sales service, NLP168 has become a trusted forklift supplier, meeting the needs of FDI enterprises across Vietnam.

Hyundai forklifts from NLP168 are highly rated for their durability, outstanding performance, and reliable operation, making ideal for large industrial plants.

To date, NLP168 has supplied over 5000 forklifts nationwide and partnered with more than 25000 clients, consistently ranking among the Top 5 forklift suppliers in Vietnam.

>> Top trusted forklift dealers in Vietnam today

>> Introducing Nhat Lo Phat 168 - Exclusive distributor of Hyundai forklifts and authorized dealer of Crown forklift in Vietnam

Hyundai forklift form Nhat Lo Phat 168

The Story of NLP168’s Partnership with a Taiwanese FDI Company

Since its establishment, NLP168 has collaborated with many FDI enterprises form South Korea. Thanks to cultural similarities and working styles, these relationships have been sustainable and fruitful. However, when engaging with FDI businesses from Japan or Taiwan, NLP168 recognized that cultural differences, and even historical prejudices deeply rooted in each nation's collective mindset, present barriers to customer engagement. This required a patient, consistent and sincere approach.

In 2010, a leading Taiwanese footwear manufacturer visited NLP168'S office and selected Hyundai as the forklift supplier for their Vietnam plant. Since then, the partnership has continuously strengthened. What we value most is that after 15 years, despite expanding with multiple new factories in Hung Yen and Hai Duong, they continue to trust and choose Hyundai forklifts from us, along with our maintenance and repair services. This remains a great honor for NLP168.

While the number of new forklifts orders each year may not be large, the supply has never been interrupted. On May 28, 2025, a Hyundai 5-ton 50DN-9VB forklift was delivered directly to their new plant in Thai Binh. This delivery is a testament to the stability and durability or our 15-year cooperation. Consistent, reliable and unpretentious - this is the clearest expression of strong trust.

Handed Over 50DN-9VB to Customer in Thai Binh

The 50DN-9VB is Hyundai's 5-ton forklift model, known for its powerful performance, high durability and safety features including a wet disc brake system... This model is the best-selling 5-ton forklift from Hyundai in Vietnam. For more details on the Hyundai 5-yon forklift series, please refer to: Hyundai 5-ton Forklift 50DN-9VB.

NLP168's key to customer retention

Building lasting and reliable partnerships comes down to just 3 words "Quality - Dedication - Respect.

Commitment to quality: NLP168 ensures every forklift we deliver performs at its best, meeting each customer's specific needs and aligning with the strict standards of FDI-operated factories.
Dedicated service: We provide timely maintenance, repair and support to help our partners operate without interruption. With a nationwide team of skilled technicians from North to South, NLP168 guarantees prompt resolution. We don't just sell forklifts - we focus on long-term value and always put our customers first.
Respect for differences: We understand and adapt to working cultures of our FDI clients. At NLP168, we listen with respect to all customer's perspectives and needs, always ready to offer the most effective material handling solutions.

To serve our clients even better, NLP168 continuously optimizes business processes, enhances product quality and stays attentive to customer needs - aiming to become a strategic partner for FDI enterprises operating in Vietnam.

We believe that quality and service are the keys to earning long-term trust. Our 15-year partnership with a leading Taiwanese FDI manufacturer stands as clear testament to NLP168's dedication and professionalism.

If you're looking for high-performance forklift solution and reliable partner for your business, contact Nhat Lo Phat 168 today!

📞 Hotline: 093 208 1688