"Now we can accurately analyze how many hours our forklifts are used each day, allowing us to optimize both productivity and operating costs" - Vadals Ikon Group, one of the many businesses using Crown's InfoLink system to boost operational efficiency.
So, what exactly is InfoLink, and how does it help businesses achieve higher performance and smarter fleet management?
What is InfoLink?
InfoLink is a forklift and operator management system developed and manufactured by Crown Equipment Corporation (USA). This advanced solution enables businesses to track, analyze and optimize the performance of every forklift and operator, ensuring efficient operations anytime, anywhere.
By leveraging real-time data, Crown's InfoLink empowers managers to monitor forklift usage, evaluate operator performance, manage preventive maintenance schedules and maximize overall fleet productivity.
The system is composed of both hardware (including an onboard module and display screen) and cloud-based software, seamlessly integrating machine data into actionable insights for smarter, safer and more efficient warehouse operations.
6 Outstanding Features of Crown InfoLink
The main goal of Crown’s InfoLink is to collect real-time forklift operation data and convert it into Big Data insights, giving managers a clear and accurate overview of the entire fleet’s performance and condition.
Once the hardware is installed and configured, the InfoLink module begins recording virtually everything — from start-up and shutdown times, acceleration and braking, key-on hours, travel and lift duration, to idle time and even energy consumption. All this data is transmitted via a local Wi-Fi network to Crown’s secure cloud server, where it is processed and presented in intuitive dashboards and reports.
Manage can easily customize the data and metrics they want to monitor, tailoring the system to their specific operational needs.
Below are the key features that make InfoLink an indispensable tool for any business:
1. Access control and pre-shift inspection
The access control feature in InfoLink ensures that only authorized and properly trained operators can start and operate the forklift.
The system verifies operator credentials through PIN codes or RFID cards, while also tracking certification validity and alerting managers when a license is about to expire.
InfoLink requires a passcode to operate the forklift
InfoLink supports up to 25 languages, making it suitable for international work environments. It also allows customization of the pre-shift inspection checklist to ensure that each forklift is thoroughly checked before use.
InfoLink provides a comprehensive forklift inspection checklist
If a forklift fails to meet inspection standards, the system will automatically lock the equipment or send an alert, helping to minimize the risk of accidents caused by faulty machinery.
Automatic lockout when the forklift fails to meet safety standards
All inspection histories and results are electronically recorded, supporting internal audits and serving as proof of the company’s compliance with safety regulations.
2. Collision Management and Operational Safety
The Impact Validation system in InfoLink accurately records collision data using sensors placed at multiple points on the forklift, measuring impact along the XY axis.
InfoLink Collision Warning System
Crown’s Impulse technology filters out false signals, ensuring that collision data is accurately captured. When a collision is detected, InfoLink automatically records the incident, issues an alert, and requires the operator to confirm the event. All related information and warnings are stored in the system for further review.
InfoLink also offers various configuration options, allowing managers to set warning thresholds and adjust response levels for different types of trucks or operating zones.
This feature encourages operators to drive more responsibly, reduces damage to forklifts and goods, and gives managers a clear overview of collision frequency and severity across warehouse operations.
3. Productivity Optimization
InfoLink provides an Operator Benchmarking tool that enables managers to set specific productivity standards and compare operator performance across the fleet.
The system tracks travel time, lift/lower time, and total travel distance for each forklift, allowing managers to assess equipment utilization and optimize fleet allocation.
InfoLink Monitors Forklift Operating Hours
With precise real-time data, businesses can enhance overall productivity, reduce idle time, and optimize operating costs effectively.
4. Optimizing Forklift Utilization Efficiency
Crown’s InfoLink system delivers precise operational data on each forklift, including operator login times, total working hours, and travel distance. This enables managers to accurately assess how each truck is being utilized and redistribute workloads efficiently, avoiding situations where some trucks are overused while others remain idle.
InfoLink also helps identify when additional forklifts are needed or when certain units are used only seasonally. With these insights, businesses can plan more accurate investment and maintenance schedules, optimizing long-term operational costs.
InfoLink Manages Forklift Fleets and Operators Through Data
5. Intelligent Energy Management
One of the standout strengths of Crown’s InfoLink system is its ability to monitor battery health and energy consumption in real time.
InfoLink Crown: Real-Time Energy Management
The system records all charging and battery replacement activities, issuing alerts when energy levels are low while identifying short charge cycles or inefficient charging habits—factors that often reduce overall battery lifespan.
Managers can establish standardized charging protocols and monitor battery replacement schedules for each forklift or fleet, improving battery longevity and maximizing uptime.
For internal combustion forklifts, InfoLink includes fuel tracking features, such as:
- Monitoring individual operator and truck fuel consumption.
- Recording LPG cylinder replacement cycles and remaining fuel levels.
- Calculating total fuel costs, helping businesses easily control and optimize operational expenses.
6. Maintenance Management
InfoLink allows managers to track the maintenance status of each forklift, monitor progress, and categorize issues by priority or type of failure.
For trucks with a high frequency of breakdowns, the system automatically flags them to help technicians plan preventive maintenance schedules based on real operational data - ensuring every maintenance task is done on time.
InfoLink Maintenance Management Dashboard
This feature enables companies to take a proactive approach to equipment maintenance and repairs. In addition, InfoLink supports:
- Automated maintenance reminders based on sensor data.
- Remote connection with technicians for faster diagnostics and troubleshooting.
- Forklift location tracking for maintenance requests, minimizing downtime and operational disruption.
Safety is always the top priority in warehouse and production environments. With InfoLink, businesses can ensure safety standards are maintained consistently across every shift.
The system provides electronic safety checklists with visual guidance (on 7" displays), ensuring operators don’t miss any inspection steps before operation.
A standout feature of InfoLink is Dynamic Coaching, which delivers real-time alerts when unsafe driving behavior is detected. This not only raises operator awareness but also helps prevent potential accidents, keeping your warehouse safer and more efficient.
Benefits and Practical Applications of Crown InfoLink in Business
The Crown InfoLink system is not just an intelligent monitoring tool - it’s a comprehensive fleet management solution designed to help businesses enhance productivity, minimize risks, and optimize operating costs. With its wireless connectivity and centralized management, InfoLink delivers practical benefits and flexible applications across a wide range of industries.
1. Data-Driven Fleet Management
InfoLink transforms every piece of operational information into valuable, actionable data for better management and decision-making.
Do you need to know which operator requires retraining? Whether a specific forklift is being overused? Or if it’s time to adjust your fleet size by adding or removing trucks from your warehouse?
InfoLink manages data anytime anywhere
Crown InfoLink provides real-time operational insights to answer these questions with data, not guesswork. Managers can also set up automatic email alerts to stay informed at all times - ensuring seamless monitoring, wherever they are.
2. Comprehensive Oversight and Real-Time Insight
InfoLink continuously collects data from the entire forklift fleet, presenting it in clear, easy-to-understand visual dashboards. Managers can instantly grasp the current operational status, evaluate performance, and identify inefficiencies.
This enables better fleet allocation and utilization, helping businesses achieve maximum productivity while reducing unnecessary costs.
InfoLink connects and gathers real-time data across your entire fleet
3. Enhanced Safety Performance
Through advanced sensors and impact monitoring technology, InfoLink tracks all incidents related to forklifts and operators. The system then transmits the data to managers for incident analysis and root cause evaluation.
InfoLink on-screen safety reminders
By increasing operator awareness and accountability, InfoLink not only improves individual performance but also fosters a stronger safety culture across the organization - creating a safer, smarter, and more efficient workplace.
4. Cost saving
Crown InfoLink helps businesses significantly reduce operating costs through smarter maintenance and energy management.
By monitoring scheduled maintenance, detecting early signs of failure, and tracking battery charging cycles as well as fuel consumption, InfoLink minimizes downtime, prevents costly breakdowns, and extends battery lifespan.
>> Read: How Crown InfoLink reduces costs and fleet damage fo Yamaha
5. Flexible Applications Across Multiple Industries
InfoLink isn’t limited to Crown forklifts - it’s a versatile fleet management solution adaptable to any industrial equipment inside or outside the warehouse. Its flexibility allows it to meet the unique demands of various sectors:
- Manufacturing Plants: Monitor equipment performance, downtime, and maintenance schedules for each forklift.
- Warehousing and Logistics: Optimize travel routes, enhance workflow efficiency, and maintain a steady pace of loading and unloading operations.
- Forklift Rental Companies: Remotely track each truck’s usage status, enabling transparent cost calculation and better asset management.
- Construction Sites and Industrial Parks: In high-risk environments, InfoLink provides real-time alerts and actionable insights, empowering fast decision-making and ensuring maximum operational safety.
Watch the video below to see how Crown InfoLink transforms industrial fleet management in real-world applications.
Installing the Crown InfoLink Fleet Management System
To install the Crown InfoLink system, businesses can contact Nhat Lo Phat 168 – the official authorized Crown distributor in Vietnam – for professional consultation and an accurate assessment of your fleet management needs.
Currently, InfoLink supports two display options: the 7" Touch Display and the 3" Display.
- 7" Touch Display
Intuitive touchscreen interface with visual checklists, safety reminders, and Dynamic Coaching notifications. Customizable widgets for a personalized user experience and a clear, interactive display. Supports 25 languages, making it ideal for international work environments.
- 3" Display
Keypad-based interface with a dot-matrix text display for simplified operation. Supports 24 languages, ensuring compatibility across diverse teams.
Once the hardware is installed, the InfoLink system is configured with customized user profiles based on the company’s specific operational requirements. After setup, training sessions for operators and managers are essential to ensure accurate system use and effective data interpretation.
By regularly reviewing daily or weekly reports and fine-tuning your operational processes, businesses can maximize InfoLink’s value - improving efficiency, enhancing safety, and reducing operational costs.
Conclusion
The Crown InfoLink system is a powerful digital solution that connects and manages your entire forklift fleet. When properly implemented, it helps businesses optimize performance, control costs, reduce damage, and create a safer workplace.
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